TechniPower is a technical staffing firm that was contemplating relocating its headquarters.
Current voice platform was antiquated with no Artificial Intelligence analytics
No text messaging to job candidates; Candidate response rate to voicemails was 10% - 20%
Difficult to monitor whether agents were asking specific sales-boosting questions.
Results
Cresa helped TechniPower evaluate and select from three omnichannel communication platforms.
TechniPower selected the Dialpad communications platform
Text messaging fully integrated into the platform
Advanced features such as "conversational analytics" and "whisper mode" dramatically improve sales
Monthly revenue increased significantly using AI to easily search call transcripts for key sales phrases
Call-back response rate skyrocketed to over 70% through integration of text messaging
Dramatically improved closing rates due to features such as "whisper mode" to listen in and offer real-time suggestions
We were really impressed that our real estate firm could help transform our communications platform – especially with such impressive results! TechniPower's adoption of the Dialpad platform was a game-changer. Its integrated text messaging, AI analytics, and advanced features like 'whisper mode,' has allowed us to work through our sales cycle more effectively, making quicker and better decisions.