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Nicholas Markel has joined Cresa as a VP, based in the tenant rep firm’s Manhattan office. Before joining Cresa, Markel served as VP in Deutsche Bank’s corporate services real estate department.
When an organization has satisfied its People First level, it is able to focus on Customer Satisfaction. At its face value, customer satisfaction means meeting the needs and reasonable expectations of customers.
A perfect project is often described as being completed on time and on budget. While that description is accurate, it also leaves out two key factors that contribute to the overall success of a project: communication and starting the process early. Recently I sat on a panel of project managers and general contractors to discuss best practices. Here are a few of the recurring themes from that conversation.