Account Manager

Start Date

Immediate

Location

Dallas TX

Description

Cresa’s Lease Administration office is seeking a self-motivated Account Manager to join our growing team. We are looking for an individual who can take responsibility for all aspects of service delivery for a client or group of clients. They ensure the accuracy of the database information, timeliness of reporting to the Client and the efficient management of the day-to-day operations between the Company and the Client. This person shall direct and control the normal, daily operations for the Client account.

Responsibilities

• Understand Client Requirements by reading and updating Client File, Prepare For & Follow Up on Client Meetings, and Propose Solutions to Create Client Satisfaction
• Help Train/Supervise Account Personnel Resources in coordination with Senior Management
• Establish & Maintain Documented Client Procedures and Protocol at Onboarding and Quarterly
• Establish & Maintain Formal Client Satisfaction Measurements Based on Client Service Level Agreement
• Review and Deliver Internal/External Reports and Deliverables as Documented in Procedures with Analysis/Footnotes; Escalate New Service Request; Prepare Billing Logs
• Participate in production work as required and/or in place of personnel as necessary
• Use Standard Tools: Weekly Plan, Project List, Client Check In, Monthly Call w/Follow Ups, etc

Education, Training, & Experience

• Bachelor’s degree from a four-year college or university or two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and interpret complex commercial lease language
• Proficiency in Microsoft Office Suite
 

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